Dealing with Clients From Hell

“It’s going to cost too much to have those cabinets painted, so I want to just take them out.” The client was telling me was she would rather pay to have the custom oak cabinets in her new home ripped out, the wall repaired and painted, and then she wanted me to buy a new storage piece to put in their place. Really? Of course this was after she had changed her mind 3 times about how this room would be used.

Clients like this are typical, and EVERY designer has to deal with them. While coaching designers around the world, and during my own 20+ years as a designer, I’ve heard my share of “clients from hell” stories.